Case Study: Coboc Academy:
Using Digital Learning to Empower E-Bike Dealers and Staff
Coboc in focus – digital education on two wheels
German e-bike manufacturer Coboc GmbH & Co. KG is well-known for producing stylish, light, and powerful electric bikes. Coboc makes sure that its network of dealers and staff are properly trained to deliver first-rate service and technical support by emphasizing innovation, quality, and sustainability.
As Coboc grew and expanded its operations, so did the challenges – especially in training employees and dealers.
It became clear that a modern learning platform was needed to deliver efficient, consistent, and location-independent training. To meet these requirements, we developed a platform for Coboc that:
- enables retailers at different locations to receive uniform training
- ensures high service standards through certification programs
- encourages employees to continuously develop themselves
- can be flexibly expanded to add new courses
Coboc Academy – the solution for Coboc's training needs
In close collaboration with Coboc, the Coboc Academy was created – a tailored online learning platform that is precisely tailored to the company’s requirements. Thanks to our expertise, Coboc was able to:
1. Launch a branded online academy that perfectly fits the business model
2. Offer structured training on customer service, maintenance, and product knowledge
3. Certify over 60 e-bike dealers to ensure excellent service
4. Ensure continuous training of the staff
5. Flexibly expand the platform and integrate new courses as needed
What we have achieved together
• improved customer satisfaction due to increased dealer expertise
• more effective integrating for new employees and dealers.
• demand-oriented and flexible learning that is possible from anywhere and at any time
• improved brand identity through consistent and uniform training standards
In short:
With our cloud-based e-learning solutions, we were able to successfully modernize Coboc’s training strategy – focusing on easy accessibility, sustainable growth, and a platform that grows flexibly with the company. We would be happy to accompany you on the path to your individual learning platform, tailored precisely to your goals and requirements.
“The Coboc Academy is our digital core for knowledge transfer. Through our collaboration with Evaluation Experts, we’ve been able to build a platform that not only works, but inspires. More than 60 of our retailers have already participated in the training courses and received certification. At the same time, we’re constantly developing new learning content—creating a motivating learning environment for our entire team.”